- To start a return you may call 800-799-0260 Monday - Friday 8:00 am to 5:00 pm Easter Standard Time.
- You may also email the request to: firstname.lastname@example.org
- All we need is your order number.
- We will provide you with a return postage label that you may put on the package and take it to the U.S. Post Office.
- All returns must be started within 30 days of the order.
- Refunds will be made within 5 days of receipt. Refunds will be credited to the credit card on which the order was charged. If unavailable a check will be issued and sent to the address on file.
- If you need to make an exchange our procedure is the same.
- International orders are responsible for the return shipping costs.
Our return address is: Memory Cross Inc., P.O. Box 1893, Jamestown NC 27282