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Return Policy

Return Policy

All Memory Cross cards come with a 100% money back guarantee. If you are not happy with our cards for any reason they may be returned for a full refund.

  • To start a return you may call 800-799-0260 Monday - Friday 8:00 am to 5:00 pm Easter Standard Time.
  • You may also email the request to: mike@memorycross.com
  • All we need is your order number.
  • We will provide you with a return postage label that you may put on the package and take it to the U.S. Post Office.
  • All returns must be started within 30 days of the order.
  • Refunds will be made within 5 days of receipt. Refunds will be credited to the credit card on which the order was charged. If unavailable a check will be issued and sent to the address on file.
  • If you need to make an exchange our procedure is the same.
  • International orders are responsible for the return shipping costs.
Our return address is: Memory Cross Inc., P.O. Box 1893, Jamestown NC 27282