Frequently Asked Questions
This set of three candles, hand-painted by South African artisans, arrives in a recycled cardboard gift box. Each candle is 2.5 inches tall by 1.75 inches in diameter.
Meet the Artisans
NOBUNTO is a South African Fair Trade company that creates high quality hand-painted candles, ceramics and handcrafted greeting cards with the utmost attention to detail using mainly African inspired designs. Their mission is, in a region with high unemployment, to alleviate poverty, not only through development of industry but to be socially, ethically, and sustainably responsible.
Based in the small village Napier, about 180 km east of Cape Town, NOBUNTO has provided employment to mostly woman of the disadvantaged community and guarantees an income for over 18 families. The unemployment rate in the area is in the region of 50%. The word NOBUNTO comes from the Sotho language, meaning "For the people".
Q - How do I qualify for free shipping?
A - All orders over $50 that are shipped to the United States qualify for free shipping and will arrive in 3-4 days.
Q - How long before I receive my order?
A - If you live in the United States your order will deliver in 3-4 days if you selected Priority Mail or you qualified for free shipping. International orders vary by country. The most common international countries are: England, Australia, New Zealand and western Europe take 7 to 10 days. This does not apply to custom printed orders.
Q - What are Memory Cross cards made of and how durable are they?
A - The small Memory Cross cards are printed on 10 point coated board (think playing cards). The larger cards which measure 6 x 6 inches are printed on 100 lb. uncoated cover (think Hallmark card). We've tested each size and they hold up to hundreds of folds. The larger cards hold up longer because the "hinges" that allow them to fold are larger. We've tested the larger cards to fold over 500 times. That being said it is still important for the cards to be folded properly. Most children can figure it out on their own but if you are giving them to 4 or 4 year olds we recommend that you show them how it works. If you do not know how they work, we've created a video that you can watch by clicking here.
Q - What guarantee do you offer?
A - Memory Cross offers a 100% money back guarantee if you are not happy for any reason. We even pick up the cost of shipping the product back. Here is the link to our full return policy.
Q - Can cards be customized?