Frequently Asked Questions
Each coaster is printed on 17 point coaster board and doubled to make 34 point in thickness which is approximately the same thickness as standard coasters but far more creative.
Select the quantity you want and check out. Click here to submit the 4 photosand enter the information you want on the coaster. You also will receive an email with a link to submit your photos. Let us know which panel you want the information printed on. Within 24 hours M-F you will receive a proof. The price includes one proof and one revision. Additional revisions are $15 each. If we receive images but no order we will email you. Please allow 3-4 weeks for delivery. If you need your coasters faster let us know the date when you submit your order or call us at 800-799-0260. Do not send close-ups. Pictures need to include background also so we can crop them to fit. Panels 2 and 3 share common images on the outside. Download our templatewhich will help guide you in selecting the best images.
Click this link, enter your address and we'll get the samples right out to you.
Q - How do I qualify for free shipping?
A - All orders over $50 that are shipped to the United States qualify for free shipping and will arrive in 3-4 days.
Q - How long before I receive my order?
A - If you live in the United States your order will deliver in 3-4 days if you selected Priority Mail or you qualified for free shipping. International orders vary by country. The most common international countries are: England, Australia, New Zealand and western Europe take 7 to 10 days. This does not apply to custom printed orders.
Q - What are Memory Cross cards made of and how durable are they?
A - The small Memory Cross cards are printed on 10 point coated board (think playing cards). The larger cards which measure 6 x 6 inches are printed on 100 lb. uncoated cover (think Hallmark card). We've tested each size and they hold up to hundreds of folds. The larger cards hold up longer because the "hinges" that allow them to fold are larger. We've tested the larger cards to fold over 500 times. That being said it is still important for the cards to be folded properly. Most children can figure it out on their own but if you are giving them to 4 or 4 year olds we recommend that you show them how it works. If you do not know how they work, we've created a video that you can watch by clicking here.
Q - What guarantee do you offer?
A - Memory Cross offers a 100% money back guarantee if you are not happy for any reason. We even pick up the cost of shipping the product back. Here is the link to our full return policy.
Q - Can cards be customized?